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Terms & Conditions


In the below we have used the following meaning:
(a) "Site" means the website operated by Adapt BG Ltd. or www.adapt.bg;
(b) "Goods" means medical equipment and accessories offered on this website.
This Agreement contains the complete terms and conditions that apply to you in joining, buying and all other activities you will make in our website. By using or shopping from this Web site, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content and computer programs provided by or through the Site, and the subject matter of this Agreement. Amendments to this agreement can be made and effected by us from time to time without specific notice to your end. Agreement posted on the Site reflects the latest agreement and you should carefully review the same before you use our site.
The Site allows you to shop online for the products advertised. However, you are prohibited to do the following acts, to wit: (a) use our sites, including its services and or tools if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from using our sites, services, or tools (b) post false, inaccurate, misleading, defamatory, or libelous content; (c) take any action that may damage the rating system.
For you to complete the sign-up process in our site, you must provide your full legal name, current address, a valid email address, and any other information needed in order to complete the signup process, transfer the title of the goods to you and ship them to your address. You must qualify that you are 18 years or older and must be responsible for keeping your password secure and be responsible for all activities and contents that are uploaded under your account. You must not transmit any worms or viruses or any code of a destructive nature. By submitting an order via the website, email or phone you agree to enter in a contact for purchase of goods with www.adapt.bg.
Adapt.bg’s website has the sole discretion to provide the terms of payment. Unless otherwise agreed and stated, payment must first be received by us prior to the latter’s acceptance of an order. Payment for the products shall be made by credit card, bank transfers or PayPal. Adapt.bg has all the discretion to cancel or deny orders. Adapt.bg is not responsible for pricing, typographical, or other errors in any offer by our website and reserves the right to cancel any orders arising from such errors. In cases of mispriced in our catalogs in which the item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. All prices are stated in Bulgarian leva and are valid only for countries within the EU. Prices include VAT at appropriate rate and do not include delivery charge except otherwise stated on the product description.
You can cancel this order after we have received it at any time before the goods are dispatched or within 7 days after they have been delivered to you and receive full refund excluding return cost, which is born by the customer providing you return the goods in their original state and packaging, unopened, undamaged and deemed re-saleable by us. Any goods deemed not to be re-saleable by the supplier will be returned to the purchaser at the purchaser's expense. There is no refund due to you if you have damaged the product through intentional or unintentional act including negligence due to which the product or its packaging has deteriorated from its original state, or you have simply changed your mind after entering the contract of purchase. If there is a refund due to you, we will process it within 30 days from the receipt of the goods returned at your own expense. Any issues regarding returns should be forwarded to us by email or via the contact form provided on our website here. Products that are factory sealed by the manufacturer cannot be returned to ADAPT BG for reasons of hygiene or health protection


Sterile and hygiene products cannot be returned if their packaging has been tampered with.

List of sterile and hygiene products:

  • Sterile and hygiene products and consumables that are factory sealed by the manufacturer;
  • CPAP masks and parts;
  • Anti-decubitus mattresses;
  • Bathroom and toilet aids;
  • Others.


Adapt.bg endeavour to deliver from 5 to 7 working days from receipt of your order. All deliveries are subject to full payment made in advance in respect of the goods ordered via the website or via phone call. Adapt.bg shall use reasonable endeavours to meet any date agreed for delivery, but will not be liable for any delay in delivery whatsoever caused or any resulting losses incurred due to failure to deliver. All goods must be signed for by an adult aged 18 years or over (yourself or any other person autohorized by you) on delivery and must indicate the condition of goods. It is your responsibility to examine all goods on delivery and if damage has occurred in transit the driver should be notified immediately of any problems and the note should be signed accordingly. Any damage or defect not inspected and signed for during the delivery will be deemed to have arisen from your actions of handling and storing the goods on your premises and there will be no further liability on our side to compensate you for such a damage.
If we are not able to deliver the goods due to reasons beyond our control or due to your personal fault, we reserve the right to charge you for any subsequent attempt to deliver or refund you minus any cost associated with the delivery and storing the goods. If you refuse or fail to accept the goods ordered by you, we may further sell the goods and refund you minus any reasonable cost associated with the sale, storage and transportation of the goods to your door.